Terms and Conditions
By accessing the website, making a booking, or attending The Bluff and Brasserie, you agree to these Terms and Conditions. They apply to your use of our website, your dining reservations, and your participation in hosted experiences within the venue. We’ve written them in clear, welcoming language so you know what to expect when planning your visit. We encourage all guests to read through these terms before engaging with our services to ensure a smooth, enjoyable, and well-understood experience.
Guests must meet applicable legal age requirements and are expected to engage with the venue responsibly and respectfully at all times. This applies across dining, events, and hosted experiences. All participation should align with Australian regulations and reflect a shared commitment to creating a comfortable, inclusive environment for everyone present.
Bookings and Reservations
Booking Confirmation
All bookings are subject to availability and confirmation. Once a reservation is made, confirmation may be provided on-screen or via email, depending on how the booking is completed. For larger group reservations or special events, additional coordination may be required to finalise arrangements and ensure the experience is delivered as intended.
The venue reserves the right to make reasonable adjustments to seating, timing, or layout where necessary. These adjustments are made with the aim of maintaining a high-quality experience for all guests while accommodating operational needs.
Cancellations and Changes
We understand that plans can change. Guests are encouraged to notify the venue as early as possible if they need to cancel or modify a booking. Advance notice allows the team to manage availability effectively and extend opportunities to other guests.
Late changes or missed reservations may impact future availability or the ability to accommodate specific requests. This applies across standard dining, themed experiences, and hosted events, where preparation and coordination are often tailored in advance.
Arrival Expectations
Timely arrival helps ensure that your experience—and that of others—runs smoothly. Reservations are planned with care, and late arrivals may require adjustments to seating duration or placement to keep service flowing for all guests.
For group bookings, arriving together is recommended where possible. While the team will always aim to accommodate delays, extended holding of tables cannot be guaranteed, particularly during busy periods or scheduled events.
Hosted Experiences and Events
Nature of Experiences
Our hosted experiences are designed to be social, engaging, and guided by our team. This includes themed dining occasions and live-hosted poker evenings, all of which are created for entertainment and shared enjoyment. These activities are recreational in nature and do not involve financial gaming or wagering. The focus remains on atmosphere, connection, and the pleasure of participating in a thoughtfully curated experience.
Participation Guidelines
Guests are expected to follow the guidance of hosts during any structured activity. Hosts help facilitate the flow of the experience and ensure that all participants feel included and comfortable. Participation is entirely voluntary, and guests are welcome to engage at their own pace. Disruptive or disrespectful behaviour may result in removal from the activity to preserve the experience for others.
Event Adjustments
From time to time, the venue may adjust elements of an event to maintain quality and balance. This may include adapting group sizes, pacing, or formats in response to operational needs or guest dynamics. Any adjustments are made with care to ensure the overall experience remains consistent, enjoyable, and aligned with our standards.
Guest Conduct and Venue Expectations
Respectful Environment
The Bluff and Brasserie is built around a warm, inclusive, and social atmosphere. Guests are expected to treat staff and fellow patrons with courtesy and consideration at all times. Behaviour that is disruptive, aggressive, or inappropriate undermines the shared experience and is not aligned with the spirit of the venue.
Dress and Presentation
Guests are encouraged to dress in a way that complements the venue’s upscale casual setting. While there is no strict dress code, a neat and considered presentation contributes to the overall ambiance and shared enjoyment of the space.
Right to Refuse Service
The venue reserves the right to refuse service or entry where necessary to maintain safety, comfort, and experience quality. This may apply in cases of misconduct, policy breaches, or behaviour that negatively impacts others. Any such decisions are handled respectfully and with the aim of preserving a positive environment for all guests.
Liability and Disclaimers
General Liability
While every effort is made to deliver a consistent and high-quality experience, The Bluff and Brasserie is not liable for unforeseen circumstances that may affect bookings, events, or service delivery. This may include operational changes, scheduling adjustments, or external factors beyond reasonable control. The team remains committed to taking reasonable care and acting in good faith at all times.
Personal Responsibility
Guests are responsible for their personal belongings and conduct while at the venue. We encourage awareness and care in a social setting, particularly during busy periods or group experiences. Staff are available to assist where possible, but ultimate responsibility for personal items rests with each guest.
Third-Party Services
From time to time, bookings or interactions may involve third-party platforms or services. These are not controlled by The Bluff and Brasserie, and users should review any relevant terms provided by those services. We do not guarantee the performance or availability of external systems.
Privacy and Data Use
Your personal information is handled in accordance with our Privacy Policy. This includes information provided through bookings, enquiries, and general website use. We are committed to responsible handling of your data and encourage you to review the full policy for detailed information about how your data is collected, used, and protected.
Updates to Terms
These Terms and Conditions may be updated from time to time to reflect changes in operations, services, or applicable regulations. We encourage guests to review this page periodically to stay informed. Continued use of the website, bookings, or participation in venue experiences indicates acceptance of the current terms as presented.